Refund policy

30-Day Returns

You may request a return within 30 days of delivery. Start your request through our contact page and include your order number.

Items must be returned in the condition received, with all parts and accessories included. Please keep the original packaging until you are sure you will keep the item.

Do not send an item back to the address on the parcel or directly to a supplier. After approving the return, FORME will provide the correct return address and either a prepaid return label or collection instructions.

Damaged, Defective or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, incomplete or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will assess the issue and arrange an appropriate replacement, repair or refund.

Cancellations

Contact us as soon as possible if you need to cancel or change an order. We can cancel an order before fulfillment begins. Once an order has entered fulfillment or shipped, the return process applies.

Refunds

We will inspect the return and notify you when the refund is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional time to post the funds.

Optional expedited shipping charges are not refundable. This policy does not limit rights that cannot be excluded under applicable consumer law.

Questions

For help with a return, visit Customer Care or use our contact form.